ChannelsWhatsApp
Setup
WhatsApp uses the WhatsApp Web protocol (via Baileys). Connection is done by scanning a QR code, similar to WhatsApp Web on your computer.
Navigate to Channels
In your ThinkFleet dashboard, go to the Channels page.
Select WhatsApp
Click "Connect" next to WhatsApp. A QR code will appear.
Scan the QR Code
Open WhatsApp on your phone → Settings → Linked Devices → Link a Device → Scan the QR code.
Verify Connection
Once scanned, the channel status will show as "Connected." Your AI is now live on WhatsApp.
Features
- Full DM support with text, images, audio, video, and documents
- Group chat support with mention-gating
- Voice note transcription
- Read receipts
- Reply threading
Group Chats
By default, your agent only responds in groups when mentioned. You can configure this per group:
- Mention mode — Agent responds only when
@mentioned - Always mode — Agent responds to every message (use with caution)
Limitations
- Only one WhatsApp Web session per phone number
- WhatsApp enforces rate limits on outbound messages
- Media size limits: images 6 MB, audio/video 16 MB, documents 100 MB