Privacy Policy
Last updated: February 2, 2025
1. Introduction
ThinkFleet ("we," "us," or "our") operates the ThinkFleet platform and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your name, email address, and authentication credentials (including via third-party OAuth providers such as Google).
- Profile Information: Any additional profile details you choose to provide.
- Messages & Content: Messages you send through connected channels and any content you create within the Service.
- Payment Information: If you subscribe to a paid plan, payment details are processed by our third-party payment processor. We do not store full payment card numbers.
Information Collected Automatically
- Usage Data: Pages visited, features used, timestamps, and interaction patterns.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Cookies & Similar Technologies: We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze usage.
Information from Third-Party Services
When you connect third-party services (e.g., Google, Slack, Discord), we receive information authorized by your permissions on those platforms, such as your name, email, and profile picture.
3. How We Use Your Information
- Provide, maintain, and improve the Service
- Authenticate your identity and manage your account
- Process transactions and send related notices
- Respond to your requests and support inquiries
- Send administrative messages, updates, and security alerts
- Analyze usage patterns to improve user experience
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With vendors who help us operate the Service (hosting, analytics, payment processing), under contractual obligations to protect your data.
- Connected Platforms: With third-party messaging platforms you choose to connect, as necessary to deliver messages.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at support@thinkfleet.ai.
6. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at support@thinkfleet.ai.
8. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
9. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at: support@thinkfleet.ai