Why Your AI Assistant Needs to Be Multi-Channel
ThinkFleet Team
2/1/2025
The Tab Problem
Every AI assistant today works the same way: open a browser tab, type your question, get an answer. Then you close the tab, switch to Slack, and manually copy the answer into a message. Or you screenshot it and send it on WhatsApp.
This is broken.
You don't communicate in browser tabs. You communicate on WhatsApp, Slack, Discord, Telegram, Teams, email, and SMS. Your AI should be there too.
Context Fragmentation
The bigger problem isn't just convenience — it's context.
When your AI lives in one tab, every conversation is isolated. Ask it to help with a work problem on ChatGPT, then switch to Slack to discuss it with your team. Your AI has no idea what happened on Slack. You have to re-explain everything.
ThinkFleet solves this by default. All your DMs across all channels collapse into a single session. Your AI remembers what you talked about on WhatsApp when you follow up on Telegram.
Real Use Cases
Personal + Work Separation
Run two agents: a personal assistant on WhatsApp and a work assistant on Slack. Each has its own context, credentials, and tools. No cross-contamination between your personal life and work.
Team Collaboration
Add your AI to a Discord server or Slack workspace. Team members can interact with it in channels, and it responds with full awareness of the conversation context. Mention-gating ensures it only responds when asked.
Automated Workflows
Schedule your agent to check your calendar every morning and send a summary to your Telegram. Set up a webhook so your CI/CD pipeline notifies your agent on Discord when a build fails.
Customer Support
Route incoming WhatsApp messages from customers to a support agent. Route internal Slack messages to a different agent that has access to your codebase and documentation.
The Channel List
ThinkFleet connects to 15+ platforms today:
- WhatsApp, Telegram, Discord, Slack, Signal, iMessage
- Google Chat, Microsoft Teams, Matrix, Mattermost
- SMS, Email, WebChat, LINE, WeChat, Nostr
All channels run simultaneously. Your AI is everywhere at once.
Getting Started
Sign up for free at app.thinkfleet.ai and connect your first channel. Most users are live in under five minutes.